Refund & Return Policy

At Official Crown Forge, every timepiece is crafted with the utmost care, precision, and attention to detail. Each watch is sourced and inspected personally to ensure that only the highest quality items reach our valued customers. Due to the bespoke and made-to-order nature of our watches, we do not accept returns once an order has been placed. Every piece is unique, and once it enters the production and inspection process, it is considered final.

We take great pride in the quality and craftsmanship of our watches, and before any watch leaves our hands, it undergoes a thorough quality check to ensure it meets our strict standards. This careful process allows us to guarantee that the watch you receive is flawless, authentic, and presented in perfect condition. As such, customers are advised to review all order details carefully before completing their purchase, as changes, cancellations, or returns cannot be accommodated after production begins.

While we do not accept returns for standard orders, we are committed to standing behind our products. In the rare event that a watch arrives damaged, defective, or is not as described, we encourage customers to contact our support team immediately with photographic evidence of the issue. Our team will review the concern promptly and work to provide an appropriate resolution, which may include repair, replacement, or store credit at our discretion.

Official Crown Forge is dedicated to transparency, reliability, and customer satisfaction. Our made-to-order process ensures that each watch is tailored to our standards and delivered with the elegance and precision you expect from a luxury timepiece. By placing an order with Official Crown Forge, you acknowledge that you have reviewed the order and understand that returns, exchanges, or cancellations are not permitted once the watch has entered the production or inspection stage.

We understand that purchasing a luxury watch is an important decision, and we are here to assist you every step of the way. Our team is available to answer questions, provide guidance on selecting the perfect model, and ensure your experience with Official Crown Forge is seamless and exceptional from order placement to delivery.

Thank you for choosing Official Crown Forge, where precision, luxury, and care define every timepiece.